Here are the answers to some frequently asked questions:
Q: How much is delivery?
A: Delivery prices are displayed on our home page. Please make sure you select the correct shipping charge otherwise your order will be delayed while we contact your for the correct delivery charge.
Q: Do you deliver to Europe?
A: Yes, but only to mainland destinations. The price varies depending on location and the weight of the parcel. The prices are displayed on the home page.
Q: How long will it take to receive my order?
A: We usually process and dispatch orders within a couple of days. Depending on your location your items will be sent by 24 or 48 courier service.
Q: How do I pay for my order?
A: Payment is made online via our dedicated secure payment system which you access via the "checkout" page on this website or you can telephone us during normal working hours. We accect all major credit and debit cards.
Q: How secure are my details?
A: Your personal security is very important to us. We use the same technology used by major banks, government institutions and credit card companies. When making a payment on any of our websites, any information sent to us is protected by 128 Bit SSL encryption keys and information is sent via 128bit SSL certificates. This means that we are taking no risks to ensure that your personal information is safe and secure.
Q: I placed the order in error, how do I return the items to you?
A: You may be returned in their original condition, at your expense, within 7 days of the goods being delivered and signed for. Please download and complete our returns form from www.the-online-basket-company.co.uk. This should be included with your parcel and will help us process your returned items quickly.
Q: What happens if the Item I've ordered is out of stock?
A: We hold huge stocks. However, from time to time we do run out of stock of some items. When this happens we'll contact you (usually by email) with the expected delivery date, offer you an alternative or a refund. For this reason, it is very important that you supply an active email account that is checked regularly (we suggest not using hotmail address). We will also update the status in your account so you can check it online.
Q: What happens if my products are damaged in transit?
A: All goods are checked before despatch, but In the very unlikely event of any items in your order being damaged, please notify us within 48 hours of signing for the goods, giving details of the damaged items. We will then arrange for replacement goods to be dispatched and the damaged goods to be collected free of charge.
Q: What will name will appear on my credit card for this transaction?
A: You will see "THE ONLINE SHOPPING COMPANY " on your credit card statement
Q: Why are your prices so much lower than high street shops?
A: We operate from UK based warehouses, so we don't need to pay for a lot of fancy shop fittings. All this saves us money without compromising on the quality of the product. We also operate several different online shops so we can negotiate low rates with our suppliers. This allows us to pass these savings on to you.
Q: Do you supply products at trade prices?
A: We are a retail outlet, but we do offer discounts when buying products in large multiple quantities. Please contact our sales department for a quote.
Q: Are the sizes shown in centimeters or inches?
A: It depends on the product. The measurement unit is display at the bottom of the product information page.
Q: How acurate are the sizes shown?
A: All our products are hand made from natural materials so the sizes shown are approximate and should be used for guidence only.
Q: How acurate are the product photo's?
A: Due to the technical nature of the Internet and the products are handmade from natural materials the photo's can only be used for guidence as colours and dimensions may vary.
Q: Can you send me a catalogue?
a: We don't publish a catalogue because our product range changes with new items being added all the time. Everything we sell is available to view and buy online.
Recycling
The Waste Electrical and Electronic Equipment Directive (WEEE Directive) was introduced in January 2007 and aims to reduce the amount of electrical and electronic equipment being produced and to encourage everyone to reuse, recycle and recover it. Some electrical products may contain hazrdous materials and present a risk to wildlife, human health and the environment. As a retailer of electical products we take our responsability to help you dispose of these products seriously.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save natural resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill. If you're replacing an old electrical product you know the old one has been disposed of in a responsible manner. When you purchase an item from us to replace something similar, you should take the old one to your local recycling facility or you may send the old one to us for safe and responsable disposal or recycling. We won't charge you to process the item but you must return it at your expense and be a similar type of product - a clock for a clock for example.
If you are unable to send the item to us we can arrange for it to be collected (additional fees will apply depending on the size, weight and location). If you would like to use this service, please contact us for more information on the charges associated with collecting used electical goods for safe disposal.
 If you've got a small portable item to recycle you should make sure your old electronics can be recycled. To do this, just look for the crossed out wheelie bin symbol on the packaging or product. This means you should either send the product to be repaired and reused, or take it to your local recycling facility. The staff there will make sure everything is disposed of responsibly in a way that doesn't affect the environment.
For answers to more geneal questions, please refer to our central FAQ webpage at www.the-online-basket-company.co.uk/faq.html
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